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 Account Log In Error: What to Do

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infidel775
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Posts : 262
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Join date : 2011-05-20
Age : 25
Location : A bunker on Casparan, heavily defended by Kas guards.

PostSubject: Account Log In Error: What to Do   Fri Jun 24, 2011 10:23 pm

Alright guys, this is really important, because it happened to me yesterday, and I feel it could potentially happen to one of you, as well.

Yesterday, I tried logging into Spore. Despite the fact that my e-mail and password were correct, it did not recognize me as an actual user.

Naturally, I thought I had received the almighty ban-hammer from Maxis. So I checked my e-mail: nothing.

Odd, right?

Regardless, I started to panic. I did everything I could possibly think of: retyping the password, checking for caps lock, etc. etc. etc.

I tried using the "Forgot your password?" feature, but the alleged e-mail carrying my information never showed up. Again, odd.

Finally, my brother decided enough was enough and contacted customer support. An hour and a half later, he got a response with a link that would allow him to change the password without needing an e-mail. He changed the password, and VOILA: I could log in again.

So, if anything like this happens to you, the best thing you can do is contact customer support. That's my advice to you, because it worked out so well for me.
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Gelatino95
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PostSubject: Re: Account Log In Error: What to Do   Fri Jun 24, 2011 10:33 pm

Was this in-game, or on the website?
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infidel775
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Posts : 262
Upvotes: : 1
Join date : 2011-05-20
Age : 25
Location : A bunker on Casparan, heavily defended by Kas guards.

PostSubject: Re: Account Log In Error: What to Do   Fri Jun 24, 2011 10:35 pm

Both, actually. Even the forum, too.
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PostSubject: Re: Account Log In Error: What to Do   Today at 7:23 pm

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